WhatsApp Chatbot for Business

As the name suggests, a chatbot helps businesses reach out to a wider audience in much lesser time than a human. This means, if your business is used to having a five-member customer support team, at any given point of time, they would be able to handle only five customer queries. With a chatbot, the need for human intervention has reduced drastically. Especially when a customer initiates a conversation about a frequently asked question, a chatbot can be programmed to answer independently based on predefined scripts and machine learning.